

my early twenties when that message came out of my fortune cookie. It was January, a new year, and I thought, "Ok, I'll try it. It's my turn to be quiet and listen." I was shocked; I was amazed. I felt like I was really seeing people, even my family members, for the first time. I had been so busy with the running dialog in my head, with what I wanted to say that I never saw people for who they were. It was myfirst experience with real, true listening and it was powerful stuff.
t, validation and support. In his book, The 7 Habits of Highly Effective People, Stephen Covey's habit #5 is "Seek first to understand, then to be understood." To learn empathetic listening as he calls it, practice these skills in progressive order:
Friend: "I'm tired. It's been a long day and I'm glad it's over."
You: "You've had a long day and you're tired."
This seems easy but can be harder than you think.
Friend: "I'm tired. It's been a long day and I'm glad it's over."
You: "You've worked really hard today and it's taken a toll on you."
Friend: "I'm tired. It's been a long day and I'm glad it's over."
You: "You sound drained and relieved."
Note that your response will take into account context, nonverbal cues and a history of knowledge about your friend, loved one, or associate. Any number of responses from you may be relevant depending upon the circumstances.
Friend: "I'm tired. It's been a long day and I'm glad it's over."
You: "You worked hard today and are worn out. You sound relieved to be home."




























